Frequently Asked Questions
Everything you need to know about crae. home essentials, shipping, and more.
What materials are used in crae. products?
We prioritize sustainability and durability. Most of our home collection is crafted from OEKO-TEX certified cotton, sustainably sourced hardwoods, and recycled ceramics to ensure quality that lasts.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service generally arrives within 2-3 weeks depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom furniture pieces are final sale.
Do you offer international shipping?
Currently, crae. ships to the continental United States and Canada. We are working diligently to expand our shipping capabilities to international customers in the near future.
How can I track the status of my furniture delivery?
Once your order ships, you will receive an email with a tracking link. For large freight items, our delivery partner will contact you directly to schedule a convenient drop-off window.
Are your textiles machine washable?
Most of our linens and cushion covers are machine washable on a gentle cycle. However, we recommend air drying to maintain the integrity of the natural fibers. Specific care instructions are included on each product page.